Once the loan is applied, I am unable to cancel or stop the transaction. Kindly be patient for a few minutes and assist us with your mobile number to check if it has been approved or rejected from our end.

• find out if it’s the phone compatibility issue (iPhone not compatible, and any phone with android v5 and below)
• Check if your Wi-Fi or internet is well connected.

The increment is done by the system, it is dependent on how often you take the loan and payback without defaulting and if you have ever defaulted any other cash lending apps, Banks, or other Microfinance institutions.

We aim to process all loans within the shortest time possible. On average we process loans in less than 24 hours and hope to reduce that to a few minutes.

In your Android Phone, kindly go to Settings > Apps > pamojaloan > Permissions and make sure that you have enabled pamojaloan to access everything requested.

We are disappointed to see you leave, you may uninstall the app and your information will be deleted automatically. Should you need us again you can install and try your luck.

You can repay the loan through the app or through the USSD code displayed on the loan you applied for.

Our system takes into account many factors, including your credit scores, credit history, Mobile money usage, and other information. We encourage you to ensure you have no outstanding loan with other lenders then reapply after the period stated on the App.

Download the pamojaloan app from Google Play Store, register your details as required and apply.

Our app uses your self-declared information, data from your phone, records from MM and other sources to make lending decisions. To increase your chances of approval, please make sure to correctly input your account details and have no outstanding loan with other lenders.

In our app, we provide loan products from multiple channels, and the fees involved in the loan products of each channel are inconsistent. Please open the app and click on the loan of different amounts to view the details

Kindly note we don’t give loan extensions. Late loan repayment automatically incurs a rate fee of the loan balance amount. It’s therefore advised one does not exceed the repayment time. Further this could reduce your future credibility score. If you don't repay continuously, then we will upload your information to local Credit Reference Bureau.

Please confirm in our app if your payment has been successful.

We have been experiencing some delay due to the overwhelming loan applications, kindly bear with us as we review your application. Or any inconvenience caused we are experiencing some technical issues just bear with us.

We are so sorry for the inconvenience caused we limit the number of people we give loans in a day so if many people send in their applications at once the system takes longer to process the payment and once the set time period expires it automatically rejects all unprocessed requests, we advise that you reapply again

Click the sign in button, enter your phone number and your password, after logging in click on the apply button, enter your details then proceed to apply for the limit displayed.

We will verify your your ID through a 3PP, maybe your ID has not yet been registere.

Kindly send a screenshot of the transaction message to our support@pamojaloan.com